Contact Us
Email us at info@shoppawvela.com and our support team will be happy to help.
Worldwide Shipping
Yes, we offer free worldwide shipping.
Shipping From
We ship from our trusted international fulfillment partners.
Order Changes & Cancellations
Please contact us within 12 hours of placing your order. After this time, your order may already be in processing. If possible, we'll always do our best to help.
Payment Methods
We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods available at checkout.
Order Processing
Orders are processed within 1–3 business days, Monday through Friday.
Delivery Time
Shipping times vary depending on your location. You'll receive tracking information once your order has been shipped whenever available.
Missing Orders
If your order doesn't arrive, please contact us. We'll investigate the shipment and work with you to find the best solution, whether that's a replacement or a refund.
Customs & Import Fees
International orders may be subject to customs duties or import taxes. Any applicable fees are the customer's responsibility.
Returns
You may return your order within 14 days of receiving it. Email info@shoppawvela.com, and we'll guide you through the process.
Damaged or Incorrect Orders
Contact us with your order number and photos of the issue. We'll offer a replacement or a refund, depending on your situation.
Refunds
Once your return is approved, refunds are issued to your original payment method. Depending on your bank, they may take 7–10 business days to appear.